1. Introduction

M.A.S.S. Electrics ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Vic).

2. Notice of Collection

We collect personal information when:

You engage our services, inquire about our offerings, or visit our website.
You provide information directly (via phone, email, website forms, or in person).
Third-party referrals or data processors share information with us (with consent).

The primary purposes of collection include providing electrical services, processing payments, improving customer experience, and complying with legal obligations.

3. Information We Collect

We may collect the following types of personal information:

Name, address, phone number, and email.
Payment details for transactions.
Information related to electrical services provided.
Any sensitive data (only with explicit consent).
Website usage data (cookies and analytics, where applicable).

4. Use of Personal Information

We use your information to:

Deliver our electrical services efficiently.
Process payments, invoices, and customer transactions.
Respond to inquiries and provide customer support.
Improve our services and website functionality.
Comply with legal, tax, and regulatory requirements.

5. Sensitive Information Handling

We do not collect sensitive information unless:

You explicitly consent to its collection.
It is required by law or necessary to provide services safely.
It pertains to workplace health and safety measures.

6. Disclosure of Information

We may share your personal information with:

Third-party service providers assisting in operations (e.g., payment processors, contractors).
Regulatory authorities when required by law.
External auditors or legal representatives.
Overseas partners where necessary, ensuring compliance with privacy laws.

7. Cross-Border Data Transfers

If we transfer personal data outside Victoria or Australia, we take reasonable steps to ensure the recipient upholds equivalent privacy protections as required under Australian privacy laws.

8. Data Retention & Disposal

We retain personal data only for as long as necessary. Once it is no longer required, we securely dispose of or de-identify it in accordance with data security protocols.

9. Data Security Measures

We implement strong security measures to protect your information, including:

Encryption for financial transactions.
Secure servers and firewalls.
Access restrictions for authorized personnel only.
Regular cybersecurity audits.

10. Privacy Complaints Process

If you believe your privacy has been breached, please contact us. We will:

Investigate the issue promptly.
Respond within a reasonable timeframe.
Take corrective actions where necessary.

If unresolved, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) or Victorian Information Commissioner.

11. Access & Correction Rights

You have the right to:

Request access to the personal information we hold about you.
Update or correct any inaccuracies in your data.
Opt out of receiving marketing communications.

12. Contact Us

For privacy-related inquiries, please contact:
M.A.S.S. Electrics
8/74 Thomsons Road, Keilor Park 3042
1300 466 277

Effective Date: 12.06.2025 Last Updated: 12.06.2025